For all Mendeley Cite / MS Word plug-in problems - (if you cannot install plug-in/not working) - please write to askit@yorku.ca seeking permission to add this citation tool to the Office 365 provided by York University. Users cannot install Mendeley Cite plug-in for the free Microsoft Office / Word provided by York University (April 2022) without explicit permission from askit@yorku.ca.
York users can also contact Mendeley Support center for more help on other Mendeley related technical issues.