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eBooks: FAQ

eBooks

Rights/Usage Questions

Why are there limits on number of users?

The number of users allowed to read a book simultaneously is set out in an eBook's license. Some licenses are single-use only, while others allow multiple or unlimited users. While the library tries to purchase an unlimited user license for all new eBooks, there are times when this is not possible due to cost or lack of licensing options. Most eBooks that we get directly from a publisher platform (i.e. JSTOR, Cambridge Core, Science Direct) allow unlimited users, while titles from aggregators (i.e. EBSCOhost and ProQuest Ebook Central) are often limited to one or three users.

Tips for books with limited user licenses: 

  • In order to maximize online access to eBooks, users should try to copy/print/download (when these options are available) allowable amounts of an eBook and log out promptly, rather than reading online.

How can I tell how many users are allowed at once?

For eBooks from ProQuest Ebook Central, EBSCOhost and Scholars Portal Books, you can usually see how many simultaneous licenses we have for an eBook on the landing page (see examples below).

 

Proquest Ebook Central

licenses for Proquest Ebook

 

EBSCOhost

licenses for EBSCOhost

Why isn't every book available as an eBook?

There are a number of reasons why a particular title may only be available in print format. Some being:

  • The author/publisher may not have authorized an electronic version of the work
  • eBooks often cost substantially more than print books, so there may be financial considerations
  • The book may not be licensed for academic use
  • Some fiction and popular eBooks are not available on platforms for the academic market, even though they can be purchased by individuals on devices such as a Kindle or Kobo
  • Textbook publishers often do not provide purchasing options for libraries and prefer to sell directly to individuals

How much of a book can I download?

The number of pages you're allowed to download varies by publisher. When you attempt to download a chapter or portion of a book, a prompt will indicate how much you may download (see example below). For more info on usage terms, consult York's Fair Dealing Guidelines or the Acceptable Use of E-resources page.

What does open access mean?

SPARC (the Scholarly Publishing and Academic Resources Coalition), describes Open Access as, "free, immediate, online access to the results of scholarly research, and the right to use and re-use those results as you need... It has direct and widespread implications for academia, medicine, science, industry, and for society as a whole."

Some eBook content, such as many titles in JSTOR, is available Open Access. This means that even without your York credentials you would still be able to access and use these materials. This is part of a larger overall trend in libraries and academia towards equitable and accessible access to information.

What is DRM?

Digital Rights Management, or DRM, determines how digital content can be accessed and how it can be used. With regards to eBooks, it is used by publishers to prevent unauthorized reproduction of their electronic books.

DRM software controls the amount that can be downloaded from an eBook, the loan period, how much can be printed or copied from a particular title, the type(s) of devices that can be used to read an eBook, and whether or not an eBook file can be transferred between devices.

Technical Questions

Does the library offer eBooks that are compatible with all eReaders and devices?

For the most part, yes the library's collection of eBooks is accessible across many different kinds of devices! In general, if your device is capable of reading a PDF, or EPUB format for mobile devices when available, it is capable of accessing an eBook. Keep in mind, however, that some eBook providers only allow you to download a portion or chapter of a book as per publisher guidelines. eBooks can still be read in their entirety on your browser.

Some eBooks can be "checked out" in full using Adobe Digital Editions (ADE). Devices such as Kobos, Nooks, and Sony Readers will work with ADE. Refer to ADE supported devices or ADE support to learn more.

How do I report a broken book or link?

If you are having trouble accessing electronic resources, you can consult the access/login help page, or use the new "report an issue" feature on the Omni item record using the steps below:

Step 1. Click on the "report an issue" icon:

"Report an issue" icon

Step 2. Select the correct option from the dialogue box:

"Report an issue" dialogue box

How do I renew a book?

Borrowed/"checked out" eBooks cannot be renewed but they can be downloaded again. If you read the book on your browser there is no need to renew.

How do I return an eBook?

For borrowable eBooks, at the end of the loan period the eBook will remain on your computer or device but the file will expire and become unreadable. To avoid confusion, simply delete the eBook file from your device at the end of your loan period. If you still require the eBook, and if it's still available, you can download it again. 

For eBooks that have a limited number of simultaneous readers, you may be given the option to return the eBook before the expiry date so others can access it. 

What is the error 'Bad Loan ID' when trying to return an eBook? 

This means you are trying to return an eBook that has already expired. The eBook file is no longer readable and you should delete the file from your device.  If available, you can download the eBook again.