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Public Services Manual: Home

Welcome

Welcome to the Public Services Manual. This guide is a one-stop knowledge base for internal use by both full and part-time public services staff at York U Libraries. It is designed to help staff answer patron queries online or in-person. Please consult the Library FAQs for any topics not covered in this guide.

Emergency Contacts

For life-threatening situations where people or property are at immediate risk:

  1. Call 911 first
  2. Then call security at 416-736-5333 or ext.33333

For non-urgent security, see Common Contacts below.

Common Contacts

Ask Us Desk

416-736-5181 [Scott] | 416-487-6726 [Frost] | askusyul@yorku.ca 

  • Circulation - borrowing, book lockers, & course reserves
  • Patron accounts - access and paying fines
Content Development & Analysis 

yul_cda@yorku.ca

  • Suggestions for purchase
Facilities Hotline for Libraries

416 712 2703 [Scott] | 416 487 6726 [Frost]

  • Library space and maintenance issues
Library Computing Services

lcshelp@yorku.ca

  • Printer, computer, or pay stations not working
Omni Issues Icon
  • To report access issues for Omni resources within Omni look for the exclamation mark icon   Select it ; a pop up form displays
  • See Status of Issues
Resource Sharing

416-736-5808 | resourcesharing@yorku.ca

Security Services

416-650-8000 or ext.58000

  • For non-urgent safety incidents
University Information Technology

416-736-5800 [Keele] | askit@yorku.ca | 416-736-2100 ext.66700 [Glendon] | ithelp@glendon.yorku.ca

  • Tech issues with email, eClass, software, wifi, etc.
Writing Centres

416-736-5134 [Keele] | lapswrit@yorku.ca | Glendon

Bethune Centre - writing help for sciences