Skip to Main Content

Public Services Manual: Computers & Wifi

Public Computers

Computer workstations are located in all library branches. These are available for student, faculty, staff, and guest usage.

Public Computing Overview

Logging in

  • Patrons can log in using their Passport York account or a library guest account
  • Refer login issues to reference staff who will troubleshoot and escalate up as necessary

Logging out

  • Patrons can log out by double-clicking the desktop shortcut, or by selecting the Windows icon in the bottom left corner, clicking on the person icon, and choosing Sign Out
  • If unattended, the workstation automatically logs you out after 20 minutes

*Note - any changes made to the local computer are lost. Users must save files to the F: drive, or My Documents to retain access to them after logging off

Saving files

  • If left unattended, workstations will log users out automatically after 20 minutes. Any changes made to the local computer are lost
  • Users must save files to the F: drive, or My Documents to retain access to them after logging off
  • Files saved in this way are accessible from any library computer or remotely via MyApps
  • Users should save their work frequently and in multiple locations, such as with email, USB, dropbox, etc. 

Computer locations (info out of date)

  • Floor maps of computer and lab locations in Bronfman, Frost, Scott, and Steacie libraries.

Accessible workstations

Students registered with Library Accessibility Services can access these workstations at all of the library branches. These workstations offer adaptive software, such as screen-readers, magnifiers, etc.

Accessibility labs

Wifi

Visit the Wireless Access page for information about using AirYorkPLUS, AirYorkGUEST, and eduroam.

  • AirYorkPLUS - for York University students, faculty, and staff. Requires Passport York authentication.
  • AirYorkGUEST - for members of the public not currently associated with York.
  • eduroam - for visitors from other institutions in the eduroam community.

There are other wireless networks available across campus (e.g. in York Lanes), but University Information Technology (UIT) recommends against using them as UIT does not maintain them (and presumably can't guarantee their security).

Troubleshooting log-in issues

  • Passwords are case-sensitive, so patrons having difficulty logging in may entered the password incorrectly. Ensure caps lock is not on.
  • If Windows displays an error message about domains or servers, there may be a problem with the network cable. Unplug and reconnect it at both ends.
  • Passport York accounts are linked to student status. Future or former students cannot log in prior to the start of classes or following graduation. Refer them to use a guest account instead.

Laptop borrowing

All York University currently registered students, faculty, and staff who are library users in good standing (i.e., no outstanding fines or liabilities over $25.00) may borrow a laptop. Visit the Laptop Borrowing page for detailed information and policy.

  • First come, first served basis.
  • May be borrowed for up to 24 hours.
  • Cannot reconfigure browsers or install personal software.

Reporting Issues

Please report computing problems to reference staff.

In general, problems with hardware and software are referred to lcshelp@yorku.ca; problems with network infrastructure are reported to askit@yorku.ca, and problems with printers/copiers are referred to the manufacturer (Reference staff should be able to open tickets online).

Additional Links/Resources