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Public Services Manual: Academic Services & Supports

Academic Services & Supports Overview @ Keele

Student learning supports

York U Supports

External Supports

Academic services

Learning Commons

Partners offers different levels of service and drop-in hours at the home service point. Check out the Learning Commons Workshops page.

The LC hub partners include:

  • Careers Education & Development
    • ​General questions related to careers, job prep, interviewing, quick review of resume and cover letter.
  • ESL OLC
    • ​General questions related to academic communication skills, language learning strategies, reading/writing, speaking, listening and pronunciation, vocabulary expansion, presentation skills and building confidence
  • Learning Skills Services 
    • General questions on time management, study success, etc.
  • Research Help Desk
    • ​More in-depth questions related to starting research, finding resources, evaluating information, and citing sources.
  • SNACK - Student Numeracy Assistance Centre
    • Help students with numeracy based courses that include math, stats, or software such as JAVA and Excel.
  • SPARK
    • An e-learning resource designed to help students succeed at written academic assignments. For students who need access to SPARK quizzes direct them to the SPARK course in EClass (formerly Moodle) to complete the assigned quiz. The vast majority of instructors tell students to do this, though some may opt to embed the quizzes directly in eClass using the SPARK help guide. If helping a student ask them what a professor indicated, and if they don't know it's best to usually direct them to the eClass link above.
  • Writing Centre 
    • Questions related to writing a thesis, writing style, choosing a topic or quick review of a paragraph. Not an editing service.

My Online Services tool

My Online Services contains self-serve tools for students, including:

  • Check My Grades & Progress
  • Access My Student Record
  • Manage My Enrollment & Courses
  • Get My Class Resources
  • Access Financial Aid Resources
  • Manage My Financial Matters
  • Access My Computing Services
  • Take Care of My Commuting & Housing

 

Registrarial services

The Registar's Office page has links to:

Accessibility services

Student Accessibility Services provides academic accommodation and supports to students with disabilities. Students registered in programs at Glendon should contact Accessibility, Well-Being and Counselling at Glendon regarding supports and services. For library accessibility information, visit Library Accessibility Services.

  • New students - information about registration with Student Accessibility Services, required documentation, and what to do if documentation is not available.
  • Returning students - information about Letters of Accommodation, activation of accommodations, and accommodated tests and exams.
  • Parents and other support persons - information for parents, guardians and other support persons of students with accessibility concerns.
  • Faculty - information for York faculty regarding Letters of Accommodation and requirements around accommodation.

The York University Accessibility Hub provides tools and resources to understand accessibility issues and your obligations to help York become more accessible for everyone. Includes information on AODA compliance.

Registered SAS users can also access the Assistive Technology (AT) Lab located in room 1017 of the Victor Phillip Dahdaleh Building (formerly the TEL Building). This quiet workspace has computers with both mainstream and assistive software applications as well as other specialized hardware/accessories.  The lab also offers limited printing for registered users.  Assistive Technology Specialists are available and can offer training and support in the use of various assistive technologies. Three low-sensory spaces are available in the AT Lab for students who require them, and the spaces can be booked in advance via an online booking system or used on a drop-in basis.  

For information regarding operation hours and detailed lab resources please visit information on the Assistive Technology Lab website.

Wellness services

The Well-being at York web site contains resources for help (both online and on campus), as well as information about well-being at York.

Identifying and Responding to Students in Distress: A Guide for Faculty and Staff (PDF)

For immediate help: 

Mental Health and Wellness Resources for:

The Wellness Hub is located at S107 Ross Building (next to the Lost & Found). They provide the most current and appropriate resources for well-being. Currently closed for the summer.

York International Stress Management & Mental Health