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Public Services Manual: Service Standards

General Information

Service standards: Service guidelines and standards are in development for public service desks at York U Libraries. This section of the guide shares examples of documentation developed at individual libraries, while also providing links to external guidelines and standards that inform our work in CCSD.

Service Standards Overview

 RUSA Standards

Guidelines for Behavioral Performance of Reference and Information Service Providers

Policies and Procedures Manuals

Circulation Desk Manual- Policies & Procedures

Owned and updated by Michelle De Agostini