Public Services Manual: Ending Your Shift

Ending your shift

1. At the end of your shift, wrap up any chats that are ending or transfer ongoing chats to the next operator.

2. Let other operators know your shift has ended.

3. Switch your status to Offline to sign out of LibChat. You can then close the browser window.

4. If your shift is at the end of the day when the chat service is closing, and you'd like to finish a current chat without receiving any new chats while the service is closed, set your status to Internal. You can then continue any current chats and the public chat buttons will appear offline.

5. Remember to log chats in Ref Analytics.